Privacy Policy

We use Stripe to process online payments.
When you make a payment, certain personal and transaction information is provided to Stripe so that it can process the transaction, provide payment services, help prevent fraud and perform related functions.
This may include information such as your name, contact details, billing or delivery address, transaction details and payment information.
The C&E Collection does not need to receive or store your complete payment card details simply to process an ordinary payment through Stripe.
Stripe handles information it receives in accordance with its own privacy practices and legal obligations.
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6. Delivery and Other Service Providers
We may disclose information to third parties where reasonably necessary to operate our business and provide our services.
These may include:
delivery and postal providers;
website and technology providers;
payment processors;
professional advisers such as accountants or lawyers;
IT and security service providers; and
other suppliers who assist us in operating The C&E Collection.
We only disclose information that is reasonably necessary for the relevant service or purpose.
We may also disclose information where required or authorised by law.
We do not sell our customer list or personal information to third parties for their own marketing purposes.
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7. Marketing Communications
Providing the information necessary to make a booking does not, by itself, mean that you have agreed to receive promotional marketing from us.
Where we offer marketing communications, you may choose whether to subscribe.
If you opt in, we may use your contact details to send you information about matters such as new dresses, promotions, special offers or news from The C&E Collection.
You can unsubscribe from marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us at info@thececollection.com.au.
Unsubscribing from marketing does not prevent us from sending service-related communications that are reasonably necessary in connection with a booking, payment, return or customer account.
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8. Cookies and Website Technologies
Our website uses cookies and similar technologies required for the website and online store to operate effectively.
Cookies are small pieces of information stored on your browser or device. They may be used for purposes including:
enabling essential website functionality;
maintaining website security;
remembering settings and preferences;
enabling customer accounts and shopping functions;
processing bookings and transactions; and
understanding and maintaining the operation and performance of the website platform.
Some cookies may be placed or processed by third-party services used on our website, including Wix and payment-related services.
If we introduce additional analytics, advertising or tracking technologies in the future, we may update this Privacy Policy and our cookie settings or notices as appropriate.
You can also manage cookies through your browser settings, although disabling essential cookies may prevent some parts of our website from functioning correctly.
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9. Storage and Security
We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Because we use third-party technology providers such as Wix and Stripe, personal information may be stored or processed using systems operated by those providers.
No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we will take reasonable steps to protect the information within our control.
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10. Overseas Processing
Some of the service providers and technology platforms we use may store or process information using infrastructure or personnel located outside Australia.
Where this occurs, the handling of information may also be subject to the privacy and data protection requirements applying to those service providers and jurisdictions.
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11. Retaining Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to operate our business, maintain appropriate business and transaction records, resolve disputes and comply with applicable legal, accounting and taxation requirements.
When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.
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12. Accessing or Correcting Your Information
If you would like to access personal information we hold about you, or believe that information we hold is incorrect or out of date, please contact us at:
info@thececollection.com.au
We will consider your request and respond within a reasonable period.
We may need to verify your identity before providing access to or changing personal information.
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13. Deleting Your Information
You may contact us to request deletion of personal information we hold about you.
We will consider such requests having regard to the information concerned and any legal, accounting, taxation, transaction, fraud-prevention or other legitimate requirements that may require us to retain particular records.
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14. Privacy Questions or Complaints
If you have a question, concern or complaint about how The C&E Collection has handled your personal information, please contact us at:
info@thececollection.com.au
Please provide enough information for us to understand your concern. We will consider the matter and endeavour to respond within a reasonable period.
Where applicable, you may also have rights to make a complaint to an appropriate privacy regulator.
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15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, technology or legal obligations.
The current version will be published on our website and will show the date on which it was last updated.
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16. Contact Us
For questions about this Privacy Policy or the way we handle personal information, please contact:
The C&E Collection Pty Ltd
ACN 701 692 588
Email: info@thececollection.com.au
Website: thececollection.com.au