Shipping & Returns
Your 6-Day Rental
At The C&E Collection, we make borrowing simple. Our standard hire period is six days. When you book, you receive a Hire Start Date and a Return Lodgement Date (e.g., Thursday to Tuesday). Enjoy your dress for the full period; just lodge it with Australia Post by your Return Lodgement Date. It doesn’t need to be back with us by then, just scanned into the mail system.
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We use Australia Post with tracking for all deliveries. Please ensure all address details are correct. Tracking info will be sent once dispatched. If there is a delay, contact info@thececollection.com.au.
Hassle-Free Returns & Care
Every order includes a prepaid Australia Post label and packaging. To return: place the dress in the provided bag, attach the prepaid label, and lodge at a post office by your date. Keep your proof of lodgement until confirmed.
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Cleaning is included in the rental price, so please do not wash or dry-clean the garment yourself. We handle normal wear and tear marks. If your dress is returned late, a $10 daily fee may apply, though you aren't charged for postal delays once lodged.
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If circumstances beyond your control prevent a timely return, please reach out to us immediately.
Cancellations, Sizing & Support
Cancellations within 24 hours (pre-dispatch) get a full refund; after 24 hours, an 80% refund applies. We cannot guarantee fit, so please check measurements carefully before booking. If a dress arrives damaged or is unavailable due to a previous customer, we will offer a refund or alternative. While normal wear is fine, significant damage or loss may incur repair or replacement costs.
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For all inquiries, contact The C&E Collection Pty Ltd (ACN 701 692 588) at info@thececollection.com.au or see our full Rental Agreement.