RENTAL AGREEMENT
The C&E Collection
THE C&E COLLECTION RENTAL AGREEMENT
The C&E Collection Pty Ltd | ACN 701 692 588
info@thececollection.com.au | thececollection.com.au
Last updated: 24 September 2026
This Rental Agreement ("Agreement") applies to all garments and other items ("Items") hired from The C&E Collection Pty Ltd ("The C&E Collection", "we", "us" or "our"). By placing an order and accepting this Agreement at checkout, you ("Customer", "you" or "your") agree to these terms.
1. Hire Period
Our standard hire period is six days. Your booking will specify a Hire Start Date and a Return Lodgement Date. For example, an item hired from Thursday to Tuesday must be lodged for return no later than Tuesday. You are not responsible for Australia Post delays if you lodge correctly and on time. Please retain proof of lodgement until we confirm receipt.
---
2. Rental Fees and Payment
Fees, delivery, and return charges are displayed before booking. Payment is required at the time of booking.
---
3. Delivery
We aim for delivery by your Hire Start Date. You must provide an accurate address. Once delivered, you are responsible for the item's security until it is returned. Contact us at info@thececollection.com.au if your item is delayed.
---
4. Fit and Sizing
Sizing varies by designer. We provide measurements where possible but do not guarantee fit. Refunds are not automatically granted for fit issues or changes of mind, subject to Australian Consumer Law.
---
Item Condition and Caring Guidelines
5. Condition of Rental Items
Our items may show minor signs of previous wear. We inspect all items to ensure they are clean and wearable. If an item arrives damaged or unsuitable, contact us immediately with photos. This does not limit your rights under the Australian Consumer Law.
---
6. Care of Items
You must take reasonable care of the item. Avoid substances like makeup, fake tan, or oils that cause permanent damage. You must not wash, dry-clean, iron, or alter the item. Tape may only be used if it leaves no damage.
---
7. Cleaning
Standard cleaning is included. Do not attempt to clean the item yourself. If specialist cleaning is required due to excessive soiling, you may be charged the additional restoration cost.
---
8. Reasonable Wear and Tear
You won't be charged for normal wear. This does not include significant stains, tears, or burns resulting from a lack of care.
---
9. Repairable Damage
If an item is damaged but repairable, you are responsible for the reasonable restoration cost. We prefer repair over replacement where practical.
---
10. Lost, Stolen or Irreparably Damaged Items
You are responsible for the item while in your possession. If lost or destroyed, you may be charged its current market value (based on age, condition, and market price), not necessarily the original RRP. We will notify you before making a material charge.
---
Returns, Cancellations and Policies
11. Returns and Late Fees
Items must be lodged by the Return Lodgement Date using our nominated method. If late, a fee of $10 per day applies, up to the item's market value. No fees apply for postal delays once lodged.
---
12. Cancellations
Cancel within 24 hours of booking (and before dispatch) for a full refund. After 24 hours but before dispatch, you receive an 80% refund (20% retained as a fee). No refunds for change-of-mind once dispatched.
---
13. Unavailability
If an item becomes unavailable (e.g., damaged by a previous hire), we will offer an alternative or a full refund.
---
14. Additional Charges
You authorize us to charge your payment method for late fees, specialist cleaning, repairs, or replacement costs. We will communicate the reason and amount before charging.
---
15. Legal and Privacy
This Agreement is governed by the laws of Victoria, Australia. We operate in accordance with Australian Consumer Law and our Privacy Policy. For inquiries, contact The C&E Collection Pty Ltd at 0493 137 012 or info@thececollection.com.au.
---