Refund Policy
Short version: This page explains how returns work after your 6-day hire, including how to lodge your dress, cleaning, late fees, damage and what to do if there’s a problem.
Returns Policy
Refund Policy - the basics
At The C&E Collection, we want returning your dress to be simple and straightforward.
Returning Your Dress
All hires are for a 6-day hire period. Your dress must be lodged for return by the final day of your hire period. For example, if your hire period runs from Thursday to Tuesday, your return must be lodged with Australia Post by Tuesday. A prepaid, tracked Australia Post return label or satchel will be provided with your order. Please use this to return your dress and retain proof of lodgement until the return has been completed.
Cleaning
You do not need to clean the dress before returning it. Normal cleaning after hire is taken care of by The C&E Collection. Please do not dry-clean, machine-wash or otherwise attempt to professionally clean the dress unless we have specifically asked you to do so.
Late Returns, Damage or Loss
Late Returns
Please return your dress on time, as another customer may have booked it immediately after your hire. Late returns may incur a fee of $10 per day in accordance with our Rental Agreement. If you believe your return may be delayed, please contact us as soon as possible at info@thececollection.com.au.
Damage or Loss
We understand that normal wear can occur during a hire. If a dress is damaged, please let us know when returning it. Where repair is reasonably possible, you may be responsible for the reasonable cost of repair. If a dress is lost or permanently damaged beyond reasonable repair, you may be charged its current market value in its condition immediately before the hire, rather than its original recommended retail price. Full details are contained in our Rental Agreement.
Problems With Your Order
If your dress arrives damaged, significantly different from its description, or there is another problem with your order, please contact us as soon as possible at info@thececollection.com.au. Your rights under the Australian Consumer Law are not affected by this policy.
Cancellations
This Returns Policy deals with returning dresses after hire. For cancellations before dispatch, please see our Rental Agreement, which sets out our cancellation and refund terms.
The C&E Collection Pty Ltd
ACN 701 692 588
info@thececollection.com.au